cuan247 Privacy Policy

This page describes what we collect when you use cuan247 and how we keep that data protected. When you deposit via DANAe-walletor mobile bankingor verify your account with us, we receive personal information. We want you to understand what happens to that information and how we safeguard it.

We operate cuan247 across supported jurisdictions in Southeast Asia, with users accessing the platform from cities including Jakarta, Bandung, and Surabaya. Our privacy commitments apply to every account holder, regardless of location or payment method. This policy sets out our rules for collecting data, using it securely, and respecting your rights.

Our approach is straightforward: we collect only what we need to verify your identity, process deposits and withdrawals, and keep your account secure. We do not sell your data, and we do not share it beyond the processors we legally must work with.

What we collect and why

When you sign up for cuan247, we ask for your email address and phone number. We use these to send you account updates, withdrawal confirmations, and security alerts. When you deposit money via ShopeePaye-walletor bank transfers through mobile banking and local payment, our payment partners share your transaction ID and the amount deposited—we do not store your card or wallet details ourselves.

During KYC (Know Your Customer) verification, we collect a photo of your ID document and a proof of address. This step is required by law in the jurisdictions where we operate and is essential to prevent fraud and money-laundering. We keep these documents encrypted and separate from your main account file. Our verification team reviews them within 2–4 business days.

We also log your login times, device information, and IP address. This helps us detect unusual activity—for example, a login attempt from a different country or device than usual. If we spot suspicious behaviour, we may temporarily lock your account and ask you to confirm it is really you.

How we use your data

• Account operations: We process your deposits, approvals, and withdrawals using the information you provide.
• Legal compliance: We check your identity and verify funds are not from illegal sources—this is required by Indonesian and regional financial regulations.
• Customer support: When you contact our support team via email or chat, we use your account details to look up your history and help resolve your issue faster.
• Security: We monitor account activity for fraud and unusual patterns. If we detect a breach, we notify you immediately.

Data retention and deletion

We keep your account data for as long as your account is active. If you request account closure, we retain your transaction history and KYC documents for seven years (required by law in most jurisdictions). After that period, we securely delete them. You can request a copy of your data at any time by contacting us.

Your rights and our commitments

You have the right to ask what personal data we hold about you, correct it if it is wrong, and request deletion where permitted by law. You also have the right to withdraw consent for certain uses of your data (for example, promotional emails)—we will still process your account normally and will not limit your access to cuan247 as a result.

We use standard SSL encryption for all data transmitted between your device and our servers. Our infrastructure is hosted in secure data centres with physical access controls. We conduct quarterly security audits and maintain compliance with industry standards for payment processing and data protection.

We do not sell, trade, or rent your personal information to third parties. Your data exists only to keep your account safe and to meet legal requirements.

If you have concerns about how we handle your data, or if you believe we have misused your information, contact our support team at [email protected]We will investigate within five business days and respond to you in writing. You also have the right to lodge a complaint with the relevant data protection authority in your country.

This policy was last updated in December 2024. We may update it if our practices change or if new regulations require it. We will post changes on this page and notify you by email of material updates.